Effective August 29, 2026
Terms of Service
These terms apply to website booking requests and mobile detailing services provided by Luna & Sol Auto Detailing.
Booking requests and confirmation
Submitting a website form requests an appointment; it does not create a confirmed appointment. A booking is confirmed only after Luna & Sol reviews availability, service location, vehicle size and condition, and communicates confirmation directly to the customer. Confirmed customers may receive a calendar invitation and courtesy reminders approximately 24 hours and 2 hours before service.
Starting prices and estimates
Website prices are starting estimates for vehicles in average condition. Final pricing may change based on size, condition, excessive debris, stains, pet hair, odors, contamination, oxidation, modifications, access, travel, and requested work. Material changes will be discussed before service begins.
Deposits, invoices, and payment
Regular detailing appointments do not require a reservation deposit. Ceramic-coating work may require a quoted deposit after the service plan, price, and time are approved. Any deposit is applied to the service balance and transfers to a new date when Luna & Sol reschedules for weather. Unless otherwise agreed, the remaining balance is due when service is completed. Secure invoices and online payment pages may be provided by Square; established fleet accounts may be approved for recurring or monthly invoicing.
Vehicle access and preparation
The customer must provide permission to service the vehicle, remove valuables and important personal belongings, disclose known hazards or sensitive areas, provide keys when necessary, and provide a safe and lawful work area. Luna & Sol brings its own water and electricity but may decline or reschedule work when the location is unsafe or unsuitable.
Condition and results
Detailing improves a vehicle’s appearance but cannot guarantee removal of every stain, odor, scratch, defect, oxidation mark, or contaminant. Pre-existing damage, worn materials, failing clear coat, loose trim, damaged electronics, and fragile surfaces may limit safe results. Paint Gloss Enhancement is a one-step improvement service, not a promise of complete paint correction.
Maintenance eligibility
Maintenance Detail is offered to returning customers whose vehicles remain on a two-to-four-week schedule after a qualifying service. Vehicles with excessive buildup or a missed maintenance interval may require a Standard, Signature, or Full Detail at the applicable price.
Travel and service area
Travel is free in the listed core service cities. Other locations may include a travel charge based on round-trip time and address. Travel charges are confirmed before the appointment. Fleet and unusually distant opportunities receive custom pricing.
Rescheduling, cancellations, and weather
Please provide notice as soon as possible when rescheduling or cancelling. A private link in the confirmation and reminder emails may be used to request a new open time or cancel. A requested new time returns to pending until Luna & Sol approves it again. Luna & Sol may postpone an appointment because of severe weather, unsafe working conditions, illness, equipment problems, or other circumstances outside reasonable control. A weather-related reschedule transfers any reservation deposit to the new date. Deposit treatment for a customer cancellation is discussed before the invoice is paid and may depend on notice, preparation, travel, and reserved time.
Limitation and applicable law
To the extent permitted by law, Luna & Sol is not responsible for indirect or consequential losses arising from a service or website use. Nothing in these terms limits rights that cannot legally be waived. These terms are governed by applicable Alabama law.
Contact
Questions about these terms may be directed to Luna & Sol Auto Detailing at (256) 919-2491 or lunasolmarketing@gmail.com.